347.837.9296 | firstname.lastname@example.org | Mon-Sat 9:00 am to 5:00 pm | 2222 Flatbush ave, Brooklyn New York 11234
Frequently ask questions (FAQ's)
Our support team is available to both MapLaRed customers and providers should any issues or questions arise. Our support hours are Monday-Friday 9:00am-5:00pm EST.
Each provider featured on MapLaRed is an independently owned business that lists their services and schedules. They are the front line to managing all customer transactions and enrollments for their business, so as a best practice, we will typically recommend that customers reach out to the provider first.
If you feel that you have not received a timely response or if a resolution has not been reached, we will work with you to mediate and resolve issues as they arise. In the rare event that a resolution is not reached, MapLaRed reserves the right to issue a refund to the customer on behalf of the provider.
While each class provider is responsible for setting their own policies and terms for their business and activities, if you need to request a refund for any order placed on maplared.com, here are the steps we will take to assist you with your request.Marketplace Cancellation Window
If you need to cancel a future booking made within 24-48 hours of purchase on the marketplace, please email email@example.com and a member of our support team will process a refund for your purchase with the exception of scheduled activities that are booked less than 24 hours before the start of class.Beyond the Marketplace Cancellation Window
If you are beyond the marketplace cancellation period, we recommend contacting the class provider directly to request a refund. They will have the most information on your customer account and can advise on the cancellation and refund policies for their specific business.Troubleshooting Issues
We take customer feedback seriously. If for any reason you feel as if you’ve had a negative provider experience and/or have not received a response or resolution from the provider directly, you can submit a claim to firstname.lastname@example.org. From there we will contact you and the provider to help mediate and resolve any issues to the best of our ability.